Delivery & Returns

We’re a small brand bringing a lot of little ideas to life. Here’s what to expect when you order from us.

Delivery

Pre-orders

We’re currently operating on a pre-order model to bring these designs to life.

Each product page shows the expected shipping date for that pre-order. All pre-orders are expected to ship after the date shown on the product page.

Once shipped, orders generally take 5–14 business days to arrive, depending on your location, local carrier and customs processing.

You’ll receive tracking details as soon as your order is on its way.

A few things to keep in mind:

Delivery estimates begin once your order ships, not when the order is placed.
If your order contains items with different pre-order dates, we may ship them together once everything is ready.date
Holidays, customs and carrier delays can occasionally extend delivery times.
If there is a significant delay to your pre-order, we’ll let you know.

Shipping

1 charm: standard shipping applies
2+ charms: free standard shipping

Your final shipping cost will always be shown at checkout before you pay.

Duties & taxes

Depending on your destination, your order may be subject to VAT/GST, import duties, customs fees or other local charges.

If we collect these at checkout, you won’t need to pay them again on delivery. If they aren’t collected at checkout, your local customs authority or carrier may charge them separately.

These charges are determined by your local authorities and are the customer’s responsibility unless applicable law says otherwise.

Returns

Changed your mind? You can request a return within 14 days of receiving your order.

For a change-of-mind return:

Items must be unused and returned in their original condition.
You are responsible for return shipping.
Please use a tracked service—we can’t refund a return that doesn’t reach us.
Original shipping charges are non-refundable unless applicable law requires otherwise.
Contact us before sending anything back so we can provide the correct return instructions.

Once we receive and approve your return, your refund will be sent to your original payment method.

Your bank or payment provider may need additional time to process it.

Damaged, defective or wrong item?

That’s on us.

If your charm arrives damaged, defective, incomplete or isn’t what you ordered, contact us with your order number and a photo.

We’ll arrange an appropriate replacement or refund at no additional cost to you.

Because charms are small, we may not ask you to ship a defective item back. If we do require a return, we’ll cover the reasonable return cost where required.

Exchanges

We don’t currently offer standard exchanges.

If you’ve changed your mind about a design, simply return the original item under our return policy and place a new order for the charm you want.

If we sent the wrong product or there’s a defect, that isn’t treated as an exchange—we’ll make it right at our cost.

Partial bundle returns

Our pricing rewards collecting more:

1 charm — US$29.99 each
2 charms — US$26.99 each
3+ charms — US$23.99 each

If you voluntarily return part of an order and the number of charms you keep falls into a different pricing tier, the remaining items may be repriced to the applicable tier, where permitted by law.

For example, if you buy three charms at the 3+ price and return one, the two you keep may be recalculated at the two-charm price.

We’ll confirm the refund amount before processing it.

Lost orders

If your tracking hasn’t updated for an unusual amount of time or you think your parcel has been lost, contact us and we’ll investigate with the carrier.

If a parcel is confirmed lost in transit, we’ll arrange an appropriate replacement or refund.

If tracking shows delivered, please first check with household members, neighbours, building reception and the local carrier. If you still can’t locate it, get in touch and we’ll help.

Pre-order cancellations

Changed your mind before we’ve shipped your pre-order?

Contact us as soon as possible. If your order has not entered final fulfilment, we will generally cancel it for a full refund.

Once an order has entered fulfilment or shipped, our normal return policy applies.

Your local consumer rights

Our 14-day return policy is in addition to any mandatory consumer rights where you live. If local law gives you stronger rights, local law takes priority.

United States & Canada

Our 14-day change-of-mind return policy applies. Customers pay return shipping for voluntary returns.

Federal, state, provincial or territorial consumer protections may provide additional rights, particularly for faulty, misdescribed or incorrectly supplied products.

United Kingdom & European Union / EEA

Online shoppers generally have a statutory 14-day right to cancel qualifying purchases after receiving the goods.

For statutory change-of-mind returns, customers generally pay the direct cost of returning the goods when informed of this in advance.

Where required by law, we will also refund the cost of our standard outbound delivery option. Additional charges for upgraded or express shipping are generally excluded.

UK/EU rights relating to faulty or non-conforming goods are not limited by this policy.

Japan & other APAC markets

Our 14-day return policy applies for change-of-mind purchases, with return shipping paid by the customer.

In Japan, online/mail-order purchases do not have the same general cooling-off system as door-to-door sales, and clearly disclosed seller return terms apply.

Customers elsewhere in APAC retain any mandatory consumer rights provided by their local laws.

Australia & New Zealand

Our voluntary 14-day change-of-mind policy applies, with return shipping paid by the customer.

This does not limit rights under the Australian Consumer Law or New Zealand’s Consumer Guarantees Act, including remedies that may apply when goods are faulty, unsafe, misdescribed or otherwise fail to meet statutory guarantees.

Middle East

Our 14-day voluntary return policy applies across the Middle Eastern markets we serve, alongside any mandatory local consumer protections.

Where the law in your country provides additional cancellation, refund, replacement or defective-product rights, those rights take priority over this policy.